When a new member joins your platform and purchases a course, it’s essential they experience a smooth journey—from checkout to accessing their content. This guide will walk you through what your learners will see and do, starting from making a purchase to navigating the course dashboard.

Here is a detailed step-by-step video.

 

Step-by-Step Member Journey

1. Checkout Process

  • Learners go to your checkout page and complete the purchase by clicking the Continue button.
  • If it's their first time, they’ll see a button titled “Set up my account”.
  • Clicking it leads to the password setup page.
 
2. For Returning Users
  • Existing users will see the “Login now” button instead of account setup.
  • They can directly sign in with their previously created credentials.
 
3. Email Confirmation
  • After purchase, learners receive a course confirmation email.
  • The email includes a login link and steps to set their password (for new users).
 
4. Login and Access
  • After setting up the password, learners can log in using their email ID and new password.
  • They’ll land on the member dashboard where all their enrolled products are listed.

5. Course Engagement
  • Clicking a course opens the learning area.
  • Learners can click “Mark as Complete” to proceed to the next chapter.
  • They can also post comments under each chapter to interact with the instructor/admin.
 
 6. Additional Features
  • Learners can navigate between chapters using Previous/Next buttons at the top.
  • The Community is accessible from the dashboard for interactive learning.
  • Learners can give feedback directly to the admin.
 
7. Profile Management
 
By clicking on the profile icon, learners can:
  • Edit personal details
  • Change their password
  • View their past transactions and subscriptions
  • Sign out safely

 

Conclusion

This seamless journey ensures learners can easily access their content and engage with your platform right after purchase. Clear navigation, helpful communication, and interactivity make for a great learning experience.

If you have any questions, feel free to reach out to our support team at [email protected].