Setting up an email sending domain in FreshLearn ensures that all your member notifications, email campaigns are sent from a verified email address (ex: [email protected]), improving email deliverability and preventing emails from landing in spam.

Here is a detailed step-by-step video.

Steps to Set Up Your Email Sending Domain

Step 1: Access Domain Settings

1. Log in to your FreshLearn account.

2. Navigate to Settings.

3. Click on Domain Settings and select Email Domain.

Step 2: Enter Your Domain

1. Enter the domain name that you want to white-label for email sending.

2. Click on Setup Domain to generate the required DNS records.

Step 3: Add DNS Records to Your Hosting Provider

1. Go to your web hosting provider (e.g., GoDaddy, Namecheap).

2. Access the DNS Settings and click on Add New Record.

Adding TXT Records

• Add the first TXT record provided by FreshLearn.
• Copy and paste the host and value as shown in FreshLearn.
• Click Save.
• Add the second TXT record for the root domain.
• Enter @ as the host (your provider will automatically understand it as the root domain).
• Click Save.

Adding CNAME Record

• Add a CNAME record with the provided details.
• Copy and paste the host (email) and value (ma.esp.org).
• Click Save.

Step 4: Verify Your Records

1 . After adding all DNS records, go back to FreshLearn and click Verify.

2 . TXT records typically verify instantly, while CNAME records may take up to 48 hours to reflect.

Once verified, your domain is ready to send emails from FreshLearn!

Final Notes

Setting up an email sending domain improves email deliverability and prevents spam issues. Some CNAME records may take time to propagate—check back after a few hours if verification is pending. If records do not verify, ensure that the values are correctly entered in your DNS settings.

If you have any questions, feel free to reach out to our support team at [email protected].