Engaging with your learners through comments is a great way to build interaction and support. FreshLearn allows you to easily monitor and reply to chapter comments posted by your members.

Here is a detailed step-by-step video. 

Accessing Chapter Comments

When a learner submits a chapter comment, you will receive an email notification alerting you to the new message.

To view and reply to these comments:

• Go to the Reports section in your FreshLearn dashboard.
  

• Click on Engagement and Interaction Reports.
  

• Select Comments and Replies.
  

Viewing Comments

On the Comments and Replies page, you’ll see a list of all chapter comments submitted by your learners. Each comment includes:

• Course Name
  

• Chapter Name
  

• Comment Message posted by the learner
  

Replying to Comments

• Click on the Reply button next to the comment.
  

• Type your response in the comment box.
  

• Click Reply to send your response.
  

Your reply will be visible to the learner under their comment.

Filtering Comments by Course

If you want to view comments specific to a particular course, use the Course Selection Filter at the top of the page to narrow down the results.

Conclusion

Monitoring and responding to chapter comments helps maintain learner engagement and build a more interactive course experience. Make sure to check the Comments and Replies section regularly for new submissions.

If you have any questions, feel free to reach out to our support team at [email protected].